Privacy Policy
At Stamford Publishers, we value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, protect, and disclose your personal data when you interact with our website and services. By using our website and services, you consent to the practices described in this Privacy Policy.
Information We Collect
We collect both personal and non-personal information to provide our publishing services and improve your experience:
- Personal Information: This may include your name, email address, phone number, project details, manuscript files, and any materials you submit through our forms or during communication with our team.
- Non-Personal Information: This includes your IP address, browser type, device information, and website usage data, collected through cookies and similar technologies.
- Payment Information: Payment details are processed through secure third-party payment providers and are not stored by Stamford Publishers beyond what is necessary to complete transactions.
How We Collect Information
- Voluntary Submission: When you submit contact forms, request a quote, place an order, or communicate with us by phone, email, or SMS.
- Automated Collection: Non-personal information is automatically gathered through cookies and similar technologies as you navigate our website.
- Third-Party Services: If you make payments or use integrated tools, third-party providers may collect information subject to their own privacy policies.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide publishing, writing, editing, design, marketing, and related services.
- To communicate about your inquiry, project, revisions, updates, and support.
- To improve our website, services, and customer experience.
- With your consent, to send promotional offers, newsletters, and service-related communications.
- To comply with legal obligations and protect our rights.
Data Sharing and Disclosure
We do not sell or rent your personal information. We may share your data only in the following circumstances:
- Service Providers: With trusted vendors who assist with payment processing, hosting, communication delivery, or project fulfillment, solely to perform services on our behalf.
- Legal Compliance: When required by law, court order, or lawful government request.
- Business Transactions: In connection with a merger, acquisition, or sale of assets, where permitted by law.
Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including project delivery, support, and legal compliance. You may request deletion of your data by contacting us, subject to applicable legal and business requirements.
Your Rights
- Request access to or correction of your personal information.
- Request deletion of your personal information, where applicable.
- Opt out of marketing communications at any time.
Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that a child has provided personal information, we will take steps to delete it.
Confidentiality
Stamford Publishers respects client confidentiality. Your manuscripts, project materials, and personal information are handled with care and are not intentionally shared with unauthorized third parties, except when required for service delivery or by law.
Email & Mobile Phone Policy
Consent and Usage
By providing your email address and/or mobile phone number, you consent to receive communication from Stamford Publishers. This may include transactional messages, periodic updates about your service or project, newsletters, service delivery messages, design attachments, project updates, and revision updates.
Carrier Charges Disclosure
Standard messaging and data rates may apply. Please consult your mobile service carrier for details.
Stop & Unsubscribe
If you wish to stop receiving emails or mobile communications, you can unsubscribe at any time.
- For emails, click the “unsubscribe” link located at the bottom of any email you receive from us.
- For mobile communications, reply “STOP,” “Unsub,” or “Unsubscribe” to any SMS message you receive from us. SMS messages will be stopped right away.
Frequency of Communication
We strive to limit the frequency of our communications to a reasonable level. However, there may be exceptions during special project updates or urgent notifications.
Security of Information
Your email address and mobile phone number will be kept confidential and will not be shared with third parties without your explicit consent, except as required by law or as needed to deliver our services.
SMS and Email Terms & Conditions
Overview
By subscribing to our SMS and email communication services, you agree to receive text messages and emails from Stamford Publishers. These communications may include updates, promotional content, notifications, and other information related to our services. Your participation in these programs is subject to the following terms, in compliance with 10DLC TCR regulations for the US and Canada.
Opt-In Process
SMS Subscription:When you provide your mobile number on our website, you may receive a confirmation text message asking for your consent to subscribe to our SMS service. By replying to the confirmation message with the designated keyword, such as “YES,” you agree to opt in to receive SMS messages from Stamford Publishers.
Email Subscription: By providing your email address and selecting the option to receive communications from us, you consent to receiving emails related to our services, promotions, and updates.
Message Frequency
SMS: The number of SMS messages you receive may vary based on your communication requirements with our team.
Email: Emails will be sent periodically and may vary in frequency depending on the type of communication and your preferences.
Opt-Out Process
SMS Opt-Out:You can opt out of our SMS communications at any time by replying to any of our messages with the word “STOP.” Upon receipt of your opt-out request, we will send a confirmation message, and you will no longer receive SMS messages from us.
Email Opt-Out:To unsubscribe from our email communications, click the “unsubscribe” link provided at the bottom of any email we send. You can also contact us directly at info@stamfordpublishers.com to request removal from our email list.
Cost
SMS: Message and data rates may apply based on your mobile carrier plan. Please check with your carrier for details.
Email: There is no charge for email communications.
Support
If you have any questions or need assistance with our SMS or email services, please contact our support team at info@stamfordpublishers.com or call us at (562) 573-2551.
Compliance
We adhere to the rules and regulations set forth by the 10DLC TCR, The Campaign Registry, and comply with all relevant laws and guidelines for SMS and email marketing in the US and Canada. Your participation in our messaging programs is subject to these regulations.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Changes to Policy
Stamford Publishers reserves the right to modify this Privacy Policy at any time. Any changes will be posted on our website, and it is your responsibility to review these changes. Continued use of our website or services after updates means you accept the revised policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: info@stamfordpublishers.com
Phone: (562) 573-2551
Address: 640 St Paul Ave, Los Angeles, CA 90017
Please also review our Terms & Conditions and Refund Policy.