Stamford Publishers

Refund Policy

At Stamford Publishers, we provide professional, project-based publishing services tailored to each author's needs. Because our work is custom and begins once a project is confirmed, this Refund Policy explains how refund requests are reviewed and processed. This policy should be read together with our Terms & Conditions.

General Refund Policy

Refund requests are reviewed based on the status of the project and the services already completed. Once work has started, partial or full refunds may not be available depending on the progress made. No refund will be issued after final approval, delivery of completed work, or completion of the agreed service. Transactional charges may be deducted from any approved refund.

Refund Procedure

Your refund will be handled after the deduction of transactional charges, which are $150 or 10% of the purchase price, whichever is smaller, as long as you request a full refund before submitting your work.

  • After the purchase but before 90 calendar days have passed, no refunds will be issued.
  • Once the order is paid for, we do not automatically refund the services. Therefore, the client is not entitled to a refund for “Change of Mind,” and Stamford Publishers is not required to offer one.
  • 75% of the purchase price must be paid once your manuscript has been submitted but before design work starts. Design work includes, but is not limited to, formatting, editing, image arrangement, corrections, resizing, and pre-production.
  • 50% of the purchase price applies once design work starts but before final approval.
  • No refund will be made after your final approval of the work.
  • Within 7 days following the completion of your order, you may send us a refund request if you are unhappy with our services. We may offer a percentage-based refund based on the status of the project and our revision policies. However, refund requests must be submitted within the required window to satisfy both parties.

Before Work Begins

A full refund may be considered if requested before your work has been submitted and before project work has started, subject to the deduction of applicable transactional charges as described above.

After Work Has Started

Once work has begun, refund eligibility depends on the stage of the project:

  • If your manuscript has been submitted but design work has not yet started, up to 75% of the purchase price may be retained based on work completed.
  • If design work has started but final approval has not been given, up to 50% of the purchase price may be retained based on work completed.
  • No refund is available after final approval, delivery of completed work, or completion of the agreed service.

Non-Refundable Situations

  • Final deliverables that have been approved or delivered.
  • Change of mind after work has started.
  • Client delays, lack of cooperation, or failure to provide required materials or approvals.
  • Third-party costs already incurred, including platform fees, advertising spend, printing, distribution, or licensing costs.
  • Requests submitted outside the allowed refund window or after the 90-calendar-day period following purchase.

Revisions Before Refund Requests

Clients are encouraged to use the revision options included in their selected service package before requesting a refund. Refund requests are reviewed in connection with the revision policies outlined in our Terms & Conditions.

How to Request a Refund

To request a refund, please contact us with your order details:

  • Email info@stamfordpublishers.com with your name, order or project reference, and reason for the request.
  • Refund requests must be submitted within 7 days of order completion if you are dissatisfied with the delivered service.
  • Approved refunds are processed after deduction of applicable transactional charges and based on the project stage at the time of review.

Third-Party Platforms

Projects involving third-party publishing platforms, retailers, printers, distributors, or advertising networks are subject to those platforms' policies and timelines. Stamford Publishers is not responsible for refunds arising from third-party rejections, delays, policy changes, or technical issues outside our control.

Policy Updates

Stamford Publishers reserves the right to update this Refund Policy at any time. Changes will be posted on this page. Continued use of our services after updates means you accept the revised policy.

Contact Us

For questions about this Refund Policy or to submit a refund request, please contact us:

Email: info@stamfordpublishers.com
Phone: (562) 573-2551
Address: 640 St Paul Ave, Los Angeles, CA 90017